Grievance Redressal Processs

We believe that customer service is a key element to continued business growth and we want to ensure that our customers receive exemplary service at various touch points. Quick and efficient service is essential to sustain existing relationships and hence customer satisfaction becomes important to us, especially since we follow the direct customer model.

Customer inquiries and complaints are an important voice and this policy details the handling of complaints through a structured grievance redressal framework. In order to reduce the recurrence of similar issues in future, grievance redressal is supported by a review mechanism. The Grievance Redressal Policy follows the following principles:

# Clients will be treated fairly at all times.
# Complaints raised by Clients will be dealt with courtesy and in a timely manner.
# Queries and Complaints will be treated efficiently and fairly.

The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Clients. Grievance Redressal Mechanism Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Client may call on 9820017751.

A letter may also be written with their query/complaint and posted at the below mentioned address: B 904, Tulsi Gagan, Sector 21, Kharghar, Navi Mumbai, Maharashtra 410210. Clients can write to the Research Analyst at compliance@lotusfunds.com if the Client does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.

In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.